Indicio Proven Mediator Support

SUPPORT PROGRAM

Our experts are here to help you succeed

Choose the right support tier for your needs

General inquiries can be made to:

Features	Developer	Business	Premier
	Available for all customers using Indicio Proven	Recommended for production applications	Recommended for mission critical applications
Requests	Unlimited requests	Unlimited requests	Unlimited requests
Technical support	Monday-Friday (8:00am-5:00pm MST)	Monday-Friday (8:00am-5:00pm MST)	24/7
Response times*	General guidance: 48 hours System impaired: 24 hours	Tailored guidance: 24 hours System impaired: 6 hours Business critical: 2 hour	Tailored guidance: 8 hours System impaired: 2 hours Business critical: 1 hour

*All response will conducted during business hours as stated in terms and conditions

Building with Indicio

Indicio supports the open source and interoperability goals of the decentralized identity community and is committed to advancing decentralized identity and trusted data ecosystems as a public good that enables people to control their identities online and share their data by consent.

For Indicio, as a public benefit corporation, it is our mission to honor the idealism of the open source community that brought decentralized identity technology into existence. This means builidng and open sourcing the infrastructure that we build, and making interoperability the compass point that directs how we build for others.